Tag: consulting

AFP and MBS tips on Galas & Special Events!

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Special event mania!  This article below from the Association of Fundraising Professionals (AFP) is a good read about galas and some tips for success.  Seems today that a majority of nonprofits rely heavily on the success of special events as a primary fundraising vehicle – hoping to bring in enough funds for programs and services, investment in technology, organizational growth, capacity building, expansion or simply establishing a reserve.  First and foremost, these events should be viewed at a minimum as an entry point into your organization for prospects, donors, collaborators, volunteers, etc., and at a maximum one of the productive spokes on your organization’s fundraising wheel.

https://afpglobal.org/eight-fundraising-gala-must-haves?fbclid=IwAR2CmetDjBjh8NDdTdByd-diVOZoDg4gz-rCL3sMS5uSaUCAoN0-eXL_SRk

While these AFP “must-haves” are relevant and can be difference makers for your gala/event, my experience with special events makes me want to share a few of my own and to caution you on a few as well.

  1. Purpose – Sounds pretty obvious, right?  Raise money? Nope. Too often nonprofits go right by a couple of questions around purpose.  Is the event aligned with the mission or not? Is the goal public awareness or raising money?  The first question determines potential of mission creep and if it’s worthy of our time, energy and resources.  The second question will help guide the budget discussion and the expected return on investment. If it’s primarily a PR event, it should at least be budget neutral or don’t do it.  If it’s primarily a fundraising event, then a budget should be produced before committing to it and it should display an appropriate ROI – e.g. for every $1 spent, you should raise $1.50.  Too often, a board member, a caring donor or a creative staff person will idea dump a special event that they love out of the gate and totally skip these important considerations – mostly because they expect everyone to love as much as they do regardless of mission and budget.  Third party fundraisers are another story!
  2. Budget – So black and white a budget is, but extremely important and, surprisingly, too often neglected in the gala/special event world.  Not going to spend much time here, mostly to strongly encourage you to always utilize this foundational principle with events. With competition for donor attention and dollars and seemingly a fundraising event every week – virtual and literal – make sure activities and numbers are meeting the expectations!  If they are not, then adjustments in planning and execution need to be made – up to, and including, canceling the beloved event or not even doing it the first time. I have seen too many events go financially awry because of unguided spending and and unrealistic sponsorship levels. Put it on paper!
  3.  Pledges – Imagine locking in a majority of your event revenue for multiple years?  Create and solicit unique opportunities for donors to sponsor all or parts of your special event, and then lock them in with a multi-year commitment, or pledge.  It is necessary to show them the value and to connect them to your cause, of course, and you will need to cultivate and steward the relationship to ensure the pledge comes to fruition.  Engage them in the planning even! The more integral to the event they feel, the higher the likelihood they will renew. Additionally, this will allow you to turn more time and energy into bringing new donors, attendees, sponsors to the event as well – not to mention the peace of mind.             
  4.  Auctions, Raffles – Fundraising is hard work, period.  Special events are challenging, period.  So, strongly consider the additional time, energy and resources required before you add an auction (live or silent) or raffle to the event.  Admittedly, they can bring in additional revenue, but there are expenses to consider as well – e.g. those vacation packages cost money and there is no guarantee someone will buy it at your desired amount (i.e. ROI).  For me though, the primary caution is the overwhelming nature of being asked again and again during an event. First consider what your donors (sponsors and attendees of the special event) have already invested in your event or organization.  If you are hosting a high dollar event with tickets in the hundreds of dollars range or table sponsorships that are thousands of dollars, your attendees may not take kindly to being hit up again and again during the event. I have been to events where an emcee did a live auction starting with vacation packages and went all the way down to $100 asks via a show of hands in the audience and at tables – it took an hour!  
  5. Unique – In business today, separating yourself from your competition is paramount.  In this case, what makes your special event or gala different from all the others?  Hopefully your cause is out front and is a leading the interest in your community, but donors today typically have more than one charitable interest.  Making your event unique – from promotion to post-event follow up – is key! Is it event entertainment? Is it video content with compelling stories and testimonials?  Is it your pre/post event survey? For example – I recently attended 1500 person Gala where the organization handed out comfortable slippers for attendees, with the event logo on them. Why? The event lasts 5+ hours, includes multiple transitions from reception to dinner to concert and everyone is dressed to the nines (heels especially) – attention to detail for the comfort of their guests!  Budget certainly drives your capacity for uniqueness (unique may come at a price!), but if yours is just like all the other events… how is it memorable and how does it entice attendance for next year?

Best of luck in your Gala/Event fundraising!  For more blog entries from Moore Business Strategies, visit www.mooretobusiness.com!

Education for Life…continues.

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It is certainly easy now and then to get comfortable in your surroundings, especially when you are relaxing for your birthday weekend in Seaside, FL – sun, fun, family and great food abound.   

While reflecting on the last 49 years this past weekend, education came to mind many times.  I know I wouldn’t have traveled this far professionally if it hadn’t been for the public education I received and for the scholarships I earned.  The generosity of others came into play greatly, but none more than Southern Scholarship Foundation (SSF) – where I received an “Education for Life”.  Read more about SSF here http://www.southernscholarship.org 

As many of you know, running a successful business requires much and I was fortunate to have learned many tangible and intangible skills while living with fifteen young men in a SSF scholarship house.  Together, we governed, budgeted, cleaned, cooked, cooperated, planned, and lived every day – willing to listen, learn and debate.  We succeeded and we failed, together. 

Aiming to be a resource for businesses today, these skills gelled with years of experiences across business sectors – consumer finance, credit unions, consumer and business banking, nonprofit organizations – and a habit to expand horizons through readings, conferences, seminars and the like.  There is always something new to learn, but I never stray too far from the realization that education was the change agent in my life.

Over the last few years my family and I have been “House Champions” for my former scholarship house.  While attending FSU, I lived in the SSF Mode L. Stone scholarship house – named after one of the founders at SSF.  Today, we visit with the gentlemen of the house during the semester for dinner and to donate needed supplies and/or pantry items.  More importantly, we get to listen and to learn about them – where they are from, what they are doing now, and where they want to go in life.  Yes, it is therapeutic to a degree because I can relate to them in so many ways.  If asked, we certainly share stories, advice, guidance and mentoring as a means to further connect with them.  Additionally, we feel our sons can learn a great deal from these young men.  We are fortunate that our sons are in a better starting place than I was many years ago and we are confident this unique experience – and the students’ perspectives – will benefit them in the long run.

Gentlemen of Mode L. Stone scholarship house!

For over 60 years, SSF has changed the path for generations of deserving students – those with academic merit, financial need and good character.  I am blessed to have sheltered under the Stone House roof, to have reaped the benefit of an “Education for Life” and to have built so many meaningful relationships over the years.  Moore Business Strategies is better because of it. 

Thanks for reading this today and for more information on Moore Business Strategies visit here http://www.mooretobusiness.com

Moore to Communication & Leadership

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Recently, I was asked to contribute a piece on leadership for our Leadership Tallahassee (LT) community.  It was an honor to do so and I am super grateful to Barbara Boone (LT Executive Director), the LT staff and volunteers, and the LT experience over the years – their efforts make our community better in so many ways.  To say being a part of Leadership Tallahassee Class 24 (photo of our class included) made a huge difference in my life would be an understatement.  In the ten plus years since class 24/7 graduated, I have grown and have learned lessons when it comes to authentic communication and respectable leadership (with more to learn, for sure).

With today’s technology and the unfettered access to information day and night, education centered on communication and leadership is only a click away. Personally, I value the exercise of both within a relationship building philosophy with individuals and teams. For me, it’s the day-to-day interactions where we give the benefit of the doubt, where we try our best with good intentions, where we commit to ethics and integrity, and where we don’t solely focus on who wins or loses or makes mistakes.

Authentic Communication

Want to maintain credibility as a leader? Are you consistently providing an open channel for engagement, communication and input for all members of your team? Do your team members know exactly where they stand in regard to their performance or your expectations?

Being authentic in communication isn’t always the easy thing to do – of course, nothing in leadership is for that matter.  Over the years of working around LT classmates, I’ve gathered some helpful advice.  First, saying what needs to be said is necessary and time and place are significant considerations before doing so.  No matter how bad it needs to be said, there is no excuse for plain old meanness or inappropriateness.  Second, whether you are a peer on an executive team or staff, everyone deserves to be heard and to be responded to – otherwise, we are telling them they are not valued.  Responsiveness and common courtesy should be a constant from leadership, as well as consistent messaging and clear direction.

Professional growth can happen via direct, honest – and critical – conversations, but what will talking around corners do?  How will someone improve/change their behavior if they are not aware of their expectations, wrongdoings, misperceptions, or misunderstandings?  Build bridges and develop trust by utilizing authentic communication rather than feeding deceit and poisoning team chemistry.

Professional growth can also take place via sincere and meaningful recognition – sure, texts, emails, eCards, and social media posts are convenient avenues of complimenting a team member, but face-to-face delivery greatly benefits both parties involved.  In those moments, expressing verbal respect as a means of recognition to teammates creates strong bonds and lasting relationships.

Respectable Leadership

It may seem over simplified, but I firmly believe we all know respectable leadership when we see it and the same goes for the opposite, unfortunately.  Education on leadership is vast – from quotes to books to podcasts to consultants – and all varieties can make a difference in leadership abilities, but nothing takes the place of leading by example.  You can post all the quotes, read all the books and listen to all the podcasts you want, but it comes down to earning leadership respect in all that you say and do – those two things can’t run opposite of one another.  Being alongside LT classmates for years has afforded me great education!

Taking blame and giving credit, defending and supporting your team, inspiring and challenging others, and displaying principled and ethical behaviors – someone is always watching my friends and they do judge, let’s not kid ourselves. Maintaining respect and credibility as a leader is difficult if you are not willing to do the right thing and to hold others accountable, even if it means losing your seat on the bus.  Remember, respect in leadership can take years to acquire, but only moments to lose.

Identifying as a “player’s coach” leader, I have tried to provide clarity in expectations, to build accountability with structure and process, to identify boundaries, and to deliver consequences when necessary.  Simultaneously, success required not asking others to do something I wasn’t willing to do myself and taking time to get to know my team members.  It’s a fact, the more you show people you care about them, the more they will do with you.  Always support those you know are giving it their very best in effort, attitude and gratitude and do your best to temper the charismatic cheerleading role with a bit of humility – there can be a fine line between your intent of exuding confidence and the perception of arrogance.

Being a part of the Leadership Tallahassee community continues to make a difference in my life.  Volunteering on committees, attending special events, and learning at workshops brings knowledge, relationships, and opportunities for growth in communication and leadership.  Being authentic and being respectable in both requires constant improvement and grace.  I sometimes wonder what kind of leader I would be if I had not participated in Leadership Tallahassee!

No Moore “Trick or Treat” in development!

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It’s Halloween, of course, and we just couldn’t let an analogy with development work pass us by without a discussion about one of the worst things a fundraiser (development person in any industry really) can do when it comes to donor relations – “Trick or Treat” a donor/client in order to get initial cultivation appointments.

Sure, we have heard the issue commonly expressed as the a “Bait & Switch” tactic as well.  For those us of that avoid the tactic, cheers to you!  There are still way too many that use it every day and it impacts many aspects of relationship building beyond your individual organizations.  For example, more and more donors have grown weary of it and are likely to say “no” to a meeting request from the get-go.  Let’s break down the Trick and the Treat scenarios separately.

Trick:

When donors/clients receive that call or email requesting a meeting, we know they are considering whether or not it warrants their time and resources to meet with us.  What’s in it for them, right?  After all, time is our most limited and most valuable resource.  Unfortunately over the years, many people in the development profession took that to mean that we should avoid the “no” by being vague as to the real reason we want to meet.  Heard this one before, “Hey, just want to drop by to catch up, see how you are doing.”  Or, “I am going to be in the neighborhood tomorrow – mind if I swing by for a few minutes?”  And the worst, visiting someone cold – the unannounced drop by!

IF you avoided an objection and were actually able to get the appointment, the conversation quickly transitioned from light rapport building to an out-of-left-field ask for a gift or a product dump for them to consider.  You can imagine the shock on the donor’s or client’s face!

It has probably happened to you as a donor or consumer.

Nothing diminishes trust and tarnishes our efforts more that someone taking this “tricky” shortcut to building lasting relationships.  Sometimes this is a result of coaching results versus behaviors due to a lack of structure and process within the organizations or business.  We don’t like to hear “no” either, I get it.  That should not keep us from being totally up front as to why we want their time and it should not allow for shortcuts.

If you can not identify a value proposition – or a case for support – in order to get appointments, then don’t pick up the phone until you do.  You have to convey what’s in it for them.  Lastly, we should be actively listening and learning about donors and clients by using a question sequence that allows us to identify their needs and interests – not by trying to sell something (cause or product) because we have goals to meet/exceed.

Treat:

Bankers were known for this for years – open a checking account with us and we will give you a toaster! Remember that?  The relationship lasted about as long as it took a competing bank to offer something better – maybe a microwave!  Now that’s building lasting relationships. (sarcasm)

These days fundraisers and the like think delivering cookies, flowers, free tickets, cards, etc. gives them a pass to make an ask following the donor’s or client’s euphoric response to said gift.  Soften them up and surprise ask!  No.  Not cool.  Again, we are talking about the initial cultivation meetings with folks that may/may not have given to your organization or done business with your company yet.  How you bring them into the fold may be the same reason they leave.  Think about it.  The next person may offer something a little better to get their business or donation – why base your relationship on that?  Instead, use your experience and expertise as a relationship builder to become known, trusted and liked.

As you consider your calling activities and your approach to getting appointments, be willing to do it differently than most.  Separate yourself from the competition.  You can use a relationship building philosophy (i.e. sales process) that incorporates authentic communication and inquisitive question sequences versus a “Trick or Treat” maneuver.  Yes, it requires time, space, and a focus on coaching behaviors, not results.  And it will also build trust and make lasting connections – tricks and treats are temporary.  Your donors and clients will tire of our fooling.

Happy Halloween all!

Moore to business “Whack-A-Mole”!

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We all remember the game Whack-A-Mole, right?  High paced game, expecting the player to quickly identify a mole popping from his hole in time to hit it on the head before it escapes back into the hole.  Miss it or hit it, the player then had to refocus their attention to where the next mole may pop up…and the cycle repeats.  Hectic and crazy for the player, but still possible to score some points here and there.  What a reactionary piece of work!

In consultations with individual business executives, I heard the term “whack-a-mole” used when they described their day-to-day activities – especially those centered on revenue generation (i.e. sales, fundraising, development, etc.).  How many of you have felt the same way in your business?

Several phrases can be used to imply that style of business operations – for example, crisis management OR urgent versus important OR even hampster wheel!  I had not heard “Whack-A-Mole” in this sense before and I hadn’t played it in forever.  If you’re a CEO or Executive Director, you are certainly charged with many responsibilities.  I mean, the buck stops with you, right?  Same goes for a Director of Development and the Sales VP in their area of specialty.

What can we do about it?  Change things, of course!

Sounds simple, but so many hold on strong to the idea that doing the same thing over and over will eventually get you different results – no, it won’t.  Changing behaviors through improvements, adjustments and modifications in structures and processes can get you there.  Will it be smooth sailing through this effort?  No.  Comfort and complacency makes expecting others to completely buy-in unrealistic.  However, as a leader you can create buy-in by sharing a passionate vision for the future and leading by example.  Specifically, remember to reiterate the mission and the rewards to come for all concerned (including the mission) if they risk following you through this change.

What kind of structural and procedural changes are needed?  The specific tasks are relative to each business, but maybe consider these questions IF the “Whack-A-Mole” feeling describes fundraising at your nonprofit:

  • Do you have a varied fundraising wheel?
  • Are your donor categories defined?
  • Do you have a communication and event calendar?
  • Are you utilizing multiple channels to engage donors?
  • Are you keeping event budgets accurate and transparent?
  • Do you set clear goals for calls, visits, proposals?
  • Are you coaching behaviors or results? How?
  • Are you practicing by employing role plays with your team?

There are more areas that would impact your future success, but these are a start.  At the beginning of change management, there has to be a commitment at the top – from you, the board chair and leadership.  Things can get dicey through the work of change and to land at the envisioned place of success, you will need leadership to back you.  You can likely imagine the pitfalls that ensue if they don’t.

Back to Whack-A-Mole: What did I do to get better at that game?  Nothing. It was out of my control – e.g. they sped up the moles as the game went along for crying out loud!  The player can’t implement any changes to the structure or process around the game, so I quit playing it.  Instead, I re-prioritized my time and resources and fell in love with Donkey Kong!  Think about it, are your donors or customers quitting because you are doing the same thing over and over and expecting a different result – are you adverse to change?  Your retention and growth rates should tell you.

Transitioning from “Whack-a-mole” management, fundraising, operations, etc. requires discipline, commitment, accountability and leadership.  Influencing behaviors through changes in structure and process within YOUR business can be done.  Moore Business Strategies is here to help – email us for a consultation today!

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